A hand when the journey goes off course.
When the cargo is not right.
Tell shoreline support the order reference, game title and what is damaged, absent or different from the listing. Keep the packaging until the next step is clear. Please obtain the correct instructions before sending a return parcel.
Your rights come aboard too.
Australian consumer guarantees continue to apply to the purchase. Depending on a fault, the appropriate remedy may be repair, replacement or refund. If a product has a major problem, the consumer may choose refund or replacement. The ACCC resource below explains the framework.
Taking a different route.
If you only changed your mind, speak to us about a possible return before posting the game back. Any conditions are agreed separately from a faulty-product remedy. To withdraw a request that has not been confirmed, quote its order reference in your message.